Billing FAQs

1. When is my billing cycle?

The billing cycle is a 30 or 31 day period starting on the day your service begins.  Example: 7/15/2023 – 8/14/2023  is a one-month billing cycle.

2. How are my charges calculated?

Net Atlantic uses three billing models: Members and Sends, Volume Sends, and Postage.

Members and Sends clients are billed based on the total number of unique email addresses per list. Net Atlantic invoices for every email address on each list, regardless of address status (active, unsubscribed, held, etc.) during the billing cycle. List sizes of up to 7,500 have unlimited sending capacity. List sizes over 7,500 can send up to 6 times the list size per month.

For example: If your list has 30,000 addresses you may send up to 6 times that list or 180,000 messages to that list per month.

If the total email addresses exceeds the current monthly pricing tier, your account will automatically upgraded to the next pricing tier. There is nothing required on your part, the process is automatic.

For detail on the Members and Sends pricing model please see our pricing and order form to view the list tiers and to order online.

Volume Sends Model clients should review their contract for pricing information.

Postage Model clients should contact billing@netatlantic.com for the most current postage pricing and to purchase additional postage.

International clients may choose from either our  Volume Sends Model or Postage Model.

For a review of our three pricing models please view our Pricing Page.

3. When will my credit card be charged?

All accounts set to recurring payments will have their credit card charged three days after invoice date. If the card is declined, Net Atlantic will attempt to charge it a maximum of three times, every six days. A one-time payment made will be processed with 24 hours of being received.

4. How do I update the credit card on file for my account?

For security purposes we do not accept credit card information by email. Credit cards can be updated online using our secure form or call our office at 978-219-1900.

5. How do I change the billing contact person for my account?

Contact information can be updated either by emailing billing@netatlantic.com or by using our secure online form.

6. What if my list grows or my email sending grows and I go above my current list size?

Our systems handle this automatically and you can continue to send without any delays. If the total email addresses exceed the current monthly pricing tier, your account will be automatically upgraded up to the next pricing tier.

7. What could prolong my order processing time?

For new customers, when there is a mismatch between the billing address and the I.P. location of the computer you are signing up from, there may be a delay in the account set-up.

Orders from outside of the USA can sometimes take more time to process. Additional checks are made to verify the validity and authenticity of the order. Again, security protocols are followed to protect our clients and sending network. Once all information is verified, the order is quickly processed.

8. Why am I being asked for credit references?

If you are a new customer and you prefer to pay by check, and you are not a listed Fortune 1000 company, Net Atlantic requires three credit references. This information is used for the sole purpose of assessing your creditworthiness. Email billing@netatlantic.com for credit reference qualifications.